• Candidate has to ensure timely and accurate closure of assigned tasks and activities, perform all functions in line with internal and external targets.
• Ensure queries are investigated accurately and raised with the relevant parties without delay and escalate where needed, review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior client support.
• Build and maintain key relationships with colleagues across Operations and Front Office, ensure zero error rates through accuracy and controls adherence.
• Continuous process improvement, investigate root cause of issues, discrepancies and strive to prevent its recurrence through various initiatives.
• Understand and follow the escalation matrix and levels both internally and externally, assisting and respond to ad-hoc queries and from key WCRS stakeholders.
Industry Type: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 2 years
Interested candidates can walkin on 10th Feb 2018 (Saturday) at 10 am to 11.30 am with updated resume, 2 passport-size photographs & Govt ID.
RBS Business Services –
Olympia Technology Park,
8th Floor, Fortius Block,
Guindy, Chennai – 600032
* Candidate should be able to demonstrate strong problem solving skills with a logical approach, to look at root cause of any issue and drive through initiatives to prevent re-occurrence.
* Degree: Graduates (2016 / 2017 passouts only)
* Excellent written and verbal communication skills.
* Ability to work under pressure and to defined timelines.
RBS’s purpose is to serve customers well. They serve around 24 million customers across the globe, and their aim is to consistently meet their needs wherever they find them.
Contact Person: Cynthia / Kandesh
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