HSBC Bank Jobs for MIHY Associate (May I Help You) / Customer Service
• MIHY Associate must ensure highest level of customer service to the customers visiting the Branch.
• Candidate will be responsible for meeting and greeting all customers to set a lasting impression, while at the same time providing emergency services to local and global premier customers.
• The MIHY will also be responsible for educating customers about the bank, our products, maintaining premier centre hygiene etc.
• He / She must follow-up with customers on their service experience and suggesting new initiatives which can be implemented to improve service quality.
• Candidate must ensure that the Standard greeting is practiced strictly for all customers.
• He / She must ensure that the desk is manned at all times during customer hours.
• Candidate must manage customer traffic on the floor effectively, to ensure that the waiting period for customers is reduced.
• Consistently maintain very high hygiene levels in the lobby & for Premier in line with Global Premier requirements.
• Establish mutual respect and trust in dealing with others by working as a team & effectively communicating via regular discussions and feedback.
• Ensure adequate due diligence is undertaken by self/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile.
Job Field : Retail / Branch Banking
Primary Location : Mumbai
Schedule : Day Job
Type of Vacancy : Region Vacancy
Closing Date : 20th March 2017, 23:59:00
• Bachelor’s degree (Graduates) or equivalent experience.
• Experience (preferable) in frontline customer services / relationship management.
• Candidate must have good communication, client focus and influencing skills.
• He / She must have sound knowledge on the Banking sector in general.
• Able to communicate well in English and local languages.
Find more details on HSBC Bank Jobs for MIHY Associate / Customer Service
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