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Deutsche Bank Jobs 2016 – Assistant Manager Customer Services

Job Role:
• Candidate must ensure DB Service Standards wrt to Customer Service, Compliance , Corporate Security are adhered too.
• He / She must handle the “May I help you desk” and be the first point of contact for all DB customers in the branch.
• AM Customer Services should ensure total compliance of all audit guidelines set by External (RBI, NSDL) and Internal Auditors.
• Handles routine and non-routine customer questions, problems and concerns and resolves them within the committed timelines.

Job ID: 3139245
Full / Part-Time: Full-time
Regular / Temporary: Regular
Job Location: Mumbai, India

Key Responsibilities:
• Candidate must ensure strict adherence to all internal and external guidelines (Know Your Customer & Money Anti – Launderings, Audits).
• Educate and direct customers to appropriate delivery channels.
• Deliver quality service while carrying out transactions for customers.
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors.
• Identify prospects for cross selling from observation of customer transactions and highlight the same to sales staff.
• Any suspicious transaction must immediately be reported to the supervising officer.

Skills & Experience:
• Candidate should have an experience of atleast 2 – 3 years in the Banking Industry with relation to Customer Service.
• He / She must possess the skill sets to handle customer queries and keep up to customer commitments and should have a fair knowledge on Banking processes pertaining to day to day operations and rules.

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Someone who likes to help people search suitable career opportunities and provides career guidance to freshers, mostly in banking sector. I also specialize in resume writing that land interviews for Middle Level and Junior Level Executives who want to differentiate themselves in a competitive market.

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Updated: September 17, 2016 — 12:20 am

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