• Displaying complete onus to the customers query/problems
• Escalating/highlighting customer problem Incidences.
• Adherence to service and sales compliance.
• Cross selling/upselling on set products (assets and liabilities products)
• Ensuring process efficiency by achieving set targets of call quality.
Salary: INR 50,000 – 3,00,000 P.A.
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0 – 3 years
Citibank is the consumer division of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York.
Find more details on Citibank Careers for Customer Service Associate
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