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CitiBank Careers 2017 – Customer Service Agent

Job Title: Cards Inbound Customer Service Agent
Job Id: 17003421

Job Summary
Candidate must handle Inbound calls for Credit Cards / Banking and render accurate customer service to Citibank Customers.

Business Objectives
Candidate must rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.

Core Responsibilities
Ensure Customer service excellence by
• Displaying complete onus to the customers Query / problems
• Delivering service with requisite Courtesy and Accuracy
• Ensuring Zero Customer complaints
• Ensuring excellent SLS scores
• Escalating/Highlighting customer Problem Incidences
• Adherence to Service and Sales Compliance
• Cross Selling/upselling on set products (Assets & liabilities products)
• Ensuring Process Efficiency by achieving set targets of Call Quality

Primary Location: Mumbai
Schedule: Full Time
Education Level: Bachelor’s Degree
Office Location / Address: Mumbai, NKP

Educational Qualifications & Skills:
• Graduates from a recognized University
• Excellent Written & Oral Communication
• Passions towards Service
• Enthusiastic and Self Motivated
• Ability to work in a dynamic environment
• Good Comprehension Skills
• Team player with a positive attitude

Knowledge about banking Industry will be an added advantage

Find more details on CitiBank Careers for Customer Service Agent
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Someone who likes to help people search suitable career opportunities and provides career guidance to freshers, mostly in banking sector. I also specialize in resume writing that land interviews for Middle Level and Junior Level Executives who want to differentiate themselves in a competitive market.

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Updated: December 9, 2017 — 5:50 am

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