Job includes responding to customer emails, attend service inquiries and questions, handle complaints, troubleshoot problems and provide solutions.
Expertise to acquire, manage, analyse and report results vide excel / power point.
Duties and Responsibilities
1) Email Correspondence:
Support and provide superior service via e-mails / chat as a receiver and sender & support service audit and MIS activities.
Follow up customer e-mails with resolution unit for early resolution of customer concern.
Provide customers with product and service related information.
Identify and escalate priority issues, route e-mails to appropriate resource for early attention.
Effectively communicate customer details to the resolution unit for timely resolution.
Display Time flexibility towards shifts as per work floor requirements.
Available for additional responsibilities as per business requirements
Industry: Banking / Financial Services / Broking
Functional Area: Financial Services / Banking / Insurance
Role Category: Retail / Personal Banking
Experience: 1 to 3 yrs
Salary: INR 50,000 – 3,00,000 P.A
Role: CRM / Phone / Internet Banking Executive
Keyskills: BPO Non Voice / Back Office
Graduate with maximum 3 years experience in voice, email correspondence with good command on English, Hindi and Telegu (must)
Strong Knowledge of Talisma, Aspect, Excel and PowerPoint presentation.
Skills and Specifications
Excellent Communicator – Excellent Oral, Written and Interpersonal Communication Skills.
Proficient in MS Word, Excel and PowerPoint.
Experience in using Talisma and Aspect.
Experience in data mining techniques and procedures and knowing when their use is appropriate.
Ability to present complex information in an understandable and compelling manner.
Should have the multi tasking abilities and should be well versed in intermediate to advanced knowledge levels with service quality standards.
Demonstrated ability to work well in a team environment, Self Motivated and should be dedicated to provide exceptional service to the bank.
Good negotiation skills with customer – oriented attitude.
IndusInd Bank is a customer focused, technology based certified new generation private sector bank with ambitious growth plan is looking for the following position.
Recruiter Name: Team HR
Contact Company: IndusInd Bank
Find more details on IndusInd Bank Careers 2013 – Associate Manager Exclusive Desk Mumbai and apply online.