Job Title: Assistant Manager – Customer Relations
• Ensuring DB Service Standards with respect to Customer Service, Compliance, Corporate Security are adhered too.
• To handle the “May I help you desk” and be the first point of contact for all DB customers in the branch.
• Ensure total compliance of all audit guidelines set by External (RBI, NSDL) and Internal Auditors.
• Ensure strict adherence to all internal and external guidelines (Know Your Customer & Money Anti – Launderings, Audits), Voucher Management, Rules of Custodianship, Key Management guidelines, are followed without any deviation.
• Educate and direct customers to appropriate delivery channels. Deliver quality service while carrying out transactions for customers. Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors.
• Handles routine and non-routine customer questions, problems and concerns and resolves them within the committed timelines. Identify prospects for cross selling from observation of customer transactions and highlight the same to sales staff.
• Any suspicious transaction must immediately be reported to the supervising officer.
Knowledge / Skills / Experience
• Ideal candidate should have an experience of atleast 2 – 3 years in the Banking Industry with relation to Customer Service.
• He / she should possess the skill sets to handle customer queries and keep up to customer commitments and should have a fair knowledge on Banking processes pertaining to day to day operations and rules.
Deutsche Bank is a client-centric global universal bank. One that is leading change and innovation in the industry – championing integrity, sustainable performance and innovation with our clients, and redefining our culture and relationships with each other.
Find more details on Deutsche Bank Jobs 2016 – Assistant Manager Customer Relations
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