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Deutsche Bank Job 2016 – Assistant Manager Customer Service


Job Role:
• Candidate must ensure DB Service Standards with respect to Customer Service, Compliance, Corporate Security are adhered.
• To handle the “May I help you desk” and be the 1st point of contact for customers in the branch.
• Ensure total compliance of all audit guidelines set by External (RBI, NSDL) and Internal Auditors.

Job Title: Assistant Manager – Customer Service
Job ID: 3134968
Location: Mumbai

Key Responsibilities
1) Candidate must ensure strict adherence to all internal and external guidelines (Know Your Customer & Money Anti – Launderings, Audits). Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation.

2) Deliver quality service while carrying out transactions for customers and ensure area has a clean Mystery Shopping Audit report both by Internal as well as External auditors.

3) Handles routine and non-routine customer questions, problems and concerns and resolves them within the committed timelines. Identify prospects for cross selling from observation of customer transactions and highlight the same to sales staff. Any suspicious transaction must immediately be reported to the supervising officer.

Experience
• Candidate must have 2 – 3 years experience in Banking Industry with relation to Customer Service.
• He / She should possess the skill sets to handle customer queries and keep up to customer commitments and should have a fair knowledge on Banking processes pertaining to day to day operations and rules.

Find more details on Deutsche Bank Job for Assistant Manager Customer Service
Apply Online.

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Aparna

MBA HR, who likes to help people search suitable career opportunities and provides career guidance to freshers, mostly in banking sector. I also specialize in resume writing that land interviews for Middle Level and Junior Level Executives who want to differentiate themselves in a competitive market.

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Updated: June 28, 2016 — 4:33 pm

7 Comments

Add a Comment
  1. SUBHABRATA CHAKRABORTY

    I am unable to apply online for the Duetshce Bank job at Chennai as per above advertisement

    1. thanks for mentioning, rectified, you may apply now.

  2. i don’t have experience in banking field.can i apply for this job?pls rply

    1. Please check employer requirement.

  3. Dear Mam,
    I worked in Muthoot Finance Ltd., as a Probtionery Officer for 1 year and Later i was promoted as a Assistant Manager Incharge of one of the branches of Muthoot in A.P.
    Now, I got married and settled in Chennai . Am i Eliglble for in Job.
    I need a Clarification whether you consider my previous experience as it is from A.P

  4. can i get contact number of deutsche bank as i am unable apply though online for assistant manager customer service

    1. What is the problem you are facing, I checked the “Apply Online” link works fine.
      Still if you wish to talk, their contact number is 080-66211234

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