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Citibank Careers 2017 – Customer Survey Officer


Job Summary:
• Candidate must conduct Customer Feedback survey via phone.
• On call role-requires call out to eligible customers to seek their feedback on their interaction with the bank across channels.
• Candidate must possess very good communication skills.
• He / She must maximize customer reach – Meet Daily / Weekly / Monthly targets on attempt.
• Record customer feedback and score in a standardized recommended format.
• Initiate and work with team on process improvement/Training initiatives based on learning from customer surveys.

Industry: Banking / Financial Services / Broking
Role Category: Voice
Role: Associate / Senior Associate – (NonTechnical)
Experience: 0 – 2 years
Location: Gurgaon

Company Profile:
Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States.

Recruiter Name: Arundhuti Ghosh
Telephone: 0124468700

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Aparna

MBA HR, who likes to help people search suitable career opportunities and provides career guidance to freshers, mostly in banking sector. I also specialize in resume writing that land interviews for Middle Level and Junior Level Executives who want to differentiate themselves in a competitive market.

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